Data protection


Information on the collection of personal data

1. Responsible person
The controller responsible for data processing on this website is:

FALKENBERG PARTNER LIMITED

Registration Number: 78976211
UNIT 903A, 9/F., CAMERON COMM CENTER
458-468 HENNESSY ROAD, CAUSEWAY BAY
HONG KONG


Email: support@luxenia.shop

2. Collection of personal data

(1) We inform you below about the collection of personal data when using our website and when shopping via our online shop.
Personal data includes, for example, name, address, email address, telephone number, payment details and user behavior.

(2) When you contact us (e.g. by email or contact form) we store your information to process the request.
Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in communication).
If your request relates to a contract, additionally Art. 6 para. 1 lit. b GDPR (performance of a contract).

(3) Information on service providers used (shipping, payment service providers, etc.) can be found further down in this statement.

3. Your rights

You have the following rights under the General Data Protection Regulation (GDPR):

  • Right of access (Art. 15 GDPR)

  • Rectification (Art. 16 GDPR)

  • Erasure (Art. 17 GDPR)

  • Restriction of processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Right to object (Art. 21 GDPR)

  • Withdrawal of your consent (Art. 7 para. 3 GDPR)

  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

4. Data collection when visiting our website

(1) Server log files (Art. 6 para. 1 lit. f GDPR):
When using the website, technical data is automatically stored, such as...
IP address, time of access, browser type, operating system and referrer URL.
This data serves the purpose of system security and technical stability.

(2) Cookies:
Our website uses cookies for technical functionality and analysis.
Legal basis: Art. 6 para. 1 lit. f GDPR .
You can disable cookies in your browser settings.

(3) Analysis and marketing tools:
We may use services such as Google Analytics or Facebook Custom Audiences.
These services use cookies and may transmit data to external servers.

5. Data processing for orders

(1) For the purpose of contract processing, we process your personal data, in particular:

  • Name, address, email address

  • Phone number (if provided)

  • Payment details (passed on to payment service providers)

  • Order details

(2) Payment providers in use:

  • PayPal

  • credit card

  • Klarna

(3) Legal basis:
Article 6 paragraph 1 letter b GDPR (performance of a contract)
and Art. 6 para. 1 lit. c GDPR (legal obligations, e.g. retention obligations).

(4) The data processing is carried out in compliance with the GDPR.
Order data is generally stored for up to 10 years .

6. Shipping from non-EU countries

Our goods are shipped from China .
This may involve the transfer of personal data (e.g., name, address, telephone number) to shipping service providers outside the EU.
This is done on the basis of Art. 49 para. 1 lit. b and c GDPR (performance of a contract at the request of the data subject).

7. Revocation, objection and direct marketing

You can withdraw your consent at any time.
You can object to the processing of your data for advertising purposes or profiling at any time in accordance with Article 21 GDPR .

8th Newsletter

If you subscribe to our newsletter, we require your explicit consent (double opt-in).
You can unsubscribe at any time via the unsubscribe link in every email.
Legal basis: Art. 6 para. 1 lit. a GDPR .

9. External services (e.g., Google, Facebook, YouTube)

Our website can use the following services:

  • Google Analytics

  • Facebook Custom Audiences

  • YouTube

These services are used on the basis of Art. 6 para. 1 lit. f GDPR (legitimate interest in analysis and advertising).
This may involve data being transferred to the USA.
Note: The previous Privacy Shield is no longer valid – the current standard contractual clauses of Google/Facebook apply.

10. Retention periods

We only store personal data for as long as is necessary for the respective purposes or as required by law.
The data will be deleted after the deadline expires.